EVALUATION (ii) [3 marks]

(ii) Evaluate the user’s response to the system [3 marks] 
It is important that the user is not assumed to be an expert in computer jargon, so some effort must be made to ensure that the system is user-friendly. It will be assumed that the user will have considerable knowledge of the underlying theory of the business or area being computerised. 

Clarity of menus, clear on-screen help and easy methods of inputting data are all examples of how the system can be made user-friendly. Here marks are awarded for the degree of satisfaction that the user indicates in the acceptance procedure. 

Could the system or its results be used? Was the system specification achieved? Do any system faults still exist? The candidate should evaluate the 
user’s response to the final version of the system. 

3 marks The user indicates that the system could be used but there are some faults which need to be rectified. The candidate provides a detailed discussion of how these inadequacies may be dealt with. 
OR 
A fully functional user-friendly system has been produced. The user indicates that the system fully meets the specification given in section (a), and there are no known faults in the system. 

2 marks The system is, in the main, user-friendly, but there is room for improvement (eg no on-screen help has been provided). The user indicates that the system could be used but there are some faults which need to be rectified. The candidate has made some limited attempt to discuss how these inadequacies may be dealt with. 

1 mark The system does not meet the design specification and the end user is not able to make use of the system. The